Privacy Policy
Last updated: October 29, 2026

HostingDokan (“we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may share it, and your choices when using our website, billing systems, client portal, or ordering our web hosting and domain services.

This policy applies to information collected through our website (hostingdokan.com), order forms, WHMCS client management system, support interactions, and related service channels.

1. Who We Are
   HostingDokan is a web hosting and domain registration provider based in Dhaka, Bangladesh, offering shared hosting, WordPress hosting, cloud VPS, domain registrations, and related digital solutions.

If you have any questions regarding this Privacy Policy or your data, you can reach out through our official contact or support channels.

2. Information We Collect
   We collect information you provide directly, data collected automatically during your visit, and details required to provision and manage your hosting services.

Information you provide directly: Name, email address, phone number, company/business name, billing address, account credentials, and any messages submitted via support tickets, contact forms, or live chat.

Information collected automatically: IP address, browser type, device information, pages visited, referral URLs, and timestamps via standard web logs and cookies.

Service and technical logs: Server logs, database queries, file usages, and technical configurations necessary to maintain server security, performance optimization (e.g., LiteSpeed caches), and abuse prevention.

3. How We Use Information
   We use collected information for legitimate business, technical, and operational purposes, including:

Creating and managing client accounts and WHMCS profiles.

Processing domain registrations and setting up web hosting services.

Managing billing, invoices, payment verifications, and renewal notices.

Providing 24/7 technical support, troubleshooting, and customer assistance.

Maintaining server security, detecting malware or DDoS risks (via tools like Imunify360 or similar security layers), and preventing abuse.

Sending service alerts, billing notifications, and important policy updates.

4. Domain Registration & Third-Party Requirements
   When you register or renew a domain name through us, certain contact and registrant information must be shared with top-level domain (TLD) registries, accredited registrars, and WHOIS directory services as required by international and local registry regulations. Depending on the domain extension, some of your details may appear in public registry databases unless WHOIS privacy protection is active.
5. Billing, Payments & Local Financial Services
   To handle orders and billing, transaction data is collected to verify payments, issue invoices, and maintain financial records.

Payments processed via local mobile financial services (bKash, Nagad, Rocket) or local card gateways are handled in collaboration with respective financial transaction gateways and banks according to their security protocols. We do not store sensitive PIN or direct financial credentials on our primary servers.

6. Cookies and Tracking Technologies
   Our website and client portals use cookies, session identifiers, and local storage to manage your login sessions, remember user preferences, secure your account, and analyze website performance. You can manage cookie settings through your browser, though disabling essential cookies may impact your ability to log in or complete orders in the client area.
7. How We Share Information
   We do not sell, trade, or rent personal information. We may share data only under specific circumstances:

Service & Infrastructure Vendors: With data centers, server providers (e.g., Contabo or cloud partners), and software licensors (e.g., cPanel, WHMCS, Softaculous) strictly required to deliver your hosting environment.

Registrars & Payment Gateways: Domain registries and payment processors necessary to complete domain or billing transactions.

Legal Compliance: When required by applicable laws, legal processes, lawful government requests, or to protect the rights, property, and safety of HostingDokan, our clients, or the public.

8. Data Security
   We employ industry-standard administrative, physical, and technical security measures (including firewalls, SSL encryption, secure server isolation, and regular backups) to safeguard your data. However, no electronic transmission over the internet or storage system can be guaranteed to be 100% secure. Clients are advised to use strong passwords and secure their login credentials.
9. Data Retention
   We retain personal data, hosting files, and billing history for as long as your account remains active or as needed to comply with our legal obligations, tax/accounting requirements, resolve disputes, and enforce our agreements. Once data is no longer necessary, it is securely archived, anonymized, or deleted.
10. Your Rights and Choices
    You have the right to:

Access, update, or correct your account details and profile information directly through your client area or by contacting support.

Request the export or deletion of your personal data, subject to legal, tax, billing, and technical retention constraints.

Opt out of marketing or promotional emails using the unsubscribe link provided in those messages (service, billing, and security notices will still be delivered).

11. Changes to This Privacy Policy
    We may update this Privacy Policy periodically to reflect shifts in our services, technology updates, or regulatory changes. Any modifications will be posted directly on this page with an updated revision date.
12. Contact Us
    If you have any questions or concerns regarding this Privacy Policy, please contact HostingDokan through your client portal support ticket or via our official website support channels.